Return and Exchange Policy

Return and Exchange Policy

1. Return Eligibility

• Returns and replacements are only eligible in cases of damage or receiving a different piece, where a complete and visible unboxing video is required.
• The unboxing video must be 360⁰ view continuous, without any pauses, and clearly show the entire unboxing process.
• Any damage or issues with the item must be mentioned in the unboxing video.
• Complaint should be raised within 24 hrs after receiving the parcel.
• If the parcel is damaged or appears to have been unboxed prior to delivery, do not accept the parcel and raise an issue at janaksh111@gmail.com with your order ID.
• Items must be dispatched for return within 3 days of delivery.
• Items must be unused, unworn, and in the same condition as received, with all original packaging and tags attached.

2. Return Process

• To initiate a return, please contact our customer service at janaksh111@gmail.com with your order number, reason for the return, and a link to your unboxing video.
• Once your return is approved, you will receive a return authorization number and instructions on how to send your item back to us.

3. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 working days.
• Please note that it may take some time for your bank or credit card company to process and post the refund.

4. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at janaksh111@gmail.com with your order number and details.

5. Non-Returnable Items

• Gift cards
• Customized or personalized items
• Sale or clearance items

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at janaksh111@gmail.com with photos of the damage, your unboxing video, and your order number.
• We will arrange for a replacement or refund, including shipping costs, for damaged or defective items.

7. Contact Information

For any questions or concerns regarding returns and refunds, please contact us at:

Email: janaksh111@gmail.com
Phone: +91-8239500440
Address: 123, 1st floor, Karim Manzil, M.I. Road, near Ajmeri Gate, Jaipur 302002